When trying to upgrade the software on our phones so we could actually make and receive calls near our house, Verizon bricked my phone. I lost all my contacts - if I know you, could you send me an email at jeromie at gmail dot com with your phone number? If I don't know you but I should, you can send me an email with your phone number and an introduction. :-)
(This was after the first store we went to sent us to another store across town because they knew their machines were breaking phones, by the way.)

